BACKGROUND:

    These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Us to consumers through this website, (“Our Site”).  Please read these Terms of Sale carefully and ensure that you understand them before ordering any Goods from Our Site.  You will be required to read and accept these Terms of Sale when ordering Goods.  If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our Site.  These Terms of Sale, as well as any and all Contracts are in the English language only.


1.    Definitions and Interpretation
1.1    In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

“Contract”    means a contract for the purchase and sale of Goods, as explained in Clause 8;
“Goods”    means the Goods, Services, or Subscriptions sold by Us through Our Site;
“Goodwill Guarantee”    means the goodwill guarantee offered by Dunne Associates Ltd.
“Order”    means your order for Goods, Services, or Subscriptions;
“Order Confirmation”    means our acceptance and confirmation of your Order;
“Order Number”    means the reference number for your Order; and
“We/Us/Our”    means Dunne Associates Ltd Dunne Associates Ltd, a company registered in England. Under 09462484, whose registered address is 29a High Street, West Wickham, Kent, BR4 0LP.
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2.    Information About Us
2.1    This Site is owned and operated by Dunne Associates Ltd. a limited company registered in England.

3.    Access to and Use of Our Site
3.1    Access to Our Site is free of charge, unless it is one of our membership or course areas, which usually incur a monthly charge.
3.2    It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3.3    Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
3.4    Use of Our Site is subject to our Website Terms of Use which are featured on this page.  Please ensure that you have read them carefully and that you understand them.

4.    Age Restrictions
4.1    Consumers may only purchase Goods through Our Site if they are at least 18 years of age.

5.    Business Customers
These Terms of Sale do not apply to customers purchasing Goods in the course of business.  

6.    International Customers
Please note that unless specified We only deliver within the United Kingdom.

7.    Goods, Pricing and Availability
7.1    We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods.  Please note, however, the following:
7.1.1    Images of Goods are for illustrative purposes only.  There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
7.1.2    Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.
7.2    Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether.  Please refer to Clause 11 if you receive incorrect Goods (i.e. Goods that are not as described).
7.3    Minor changes may, from time to time, be made to certain Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues.  Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods.  However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.
7.4    In some cases, as described in the relevant product descriptions, We may also make more significant changes to certain Goods or to the price of those Goods.  If We do so, We will inform you in advance of the changes becoming effective.  If you are not happy with the changes, you may end the Contract as described below in sub-Clause 13.1.
7.5    We may from time to time withdraw certain products from sale.  If any Goods purchased by you (whether as a one-off purchase or by subscription) are likely to be affected by such withdrawal, We will inform you in advance.  You will be refunded in full for any Goods paid for that you will not receive due to their withdrawal.  Refunds will be made within 14 calendar days of using the same payment method that you used when ordering the Goods.
7.6    We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.  
7.7    All prices are checked by Us before We accept your Order.  In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake.  If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order.  If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it).  We will not proceed with processing your Order in this case until you respond.  
7.8    In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
7.9    Delivery charges are not included in the price of Goods displayed on Our Site.  

8.    Orders – How Contracts Are Formed
8.1    Our Site will guide you through the ordering process.  Before submitting your Order you will be given the opportunity to review your Order and amend it.  Please ensure that you have checked your Order carefully before submitting it.
8.2    If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible.  If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it.  If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end.  If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
8.3    No part of Our Site constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acknowledgement of receipt of your Order does not mean that we have accepted it.  Our acceptance is indicated by Us sending you an Order Confirmation by email.  Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
8.4    Order Confirmations shall contain the following information:
8.4.1    Your Order Number;
8.4.2    Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
8.4.3    Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
8.4.4    Estimated delivery date(s).;
8.4.5    If your Order is for the regular delivery of Goods by subscription, details of your subscription, including its duration;
8.5    In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing.  No payment will be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible.
8.6    Any refunds due under this Clause 8 will be made using the same payment method that you used when ordering the Goods.

9.    Payment
9.1    Payment for Goods and related delivery charges must always be made in advance.  If you have chosen to receive Goods as part of an ongoing subscription, you will be billed in advance before each delivery of Goods as per your chosen subscription.
9.2    If you do not make any payment due to Us within five working days of Us reminding you that it is due, We may suspend delivery of the Goods as under sub-Clause 10.8.  If you still have not made payment within five working days of Our reminder, We may cancel the Contract.  Outstanding sums (including interest) will remain due and payable and will not be affected by cancellation.
9.3    If you believe that We have charged you an incorrect amount, please contact Us as soon as reasonably possible to let us know.  You will not be charged interest under sub-Clause 9.3 on any sums disputed in good faith under this sub-Clause 9.5.

10.    Delivery, Risk and Ownership
10.1    All Goods purchased through Our Site will normally be delivered as follows:
10.1.1    For one-off purchases, Goods will normally be delivered within 30 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 14);
10.1.2    For the ongoing supply of Goods by subscription, Goods will normally be delivered on the dates specified and We will continue delivering the Goods until your subscription expires, or until it is ended either by you or Us.
10.2    If We are unable to deliver the Goods on the delivery date, the following will apply:
10.2.1    If no one is available at your delivery address to receive the Goods and the Goods cannot be posted through your letterbox or left in a safe place nominated by you, We will leave a delivery note explaining how to rearrange delivery or where to collect the Goods;
10.2.2    If you do not collect the Goods or rearrange delivery within five working days, We will contact you to ask you how you wish to proceed.  If we cannot contact you or arrange redelivery or collection, We will treat the Contract as cancelled and recover the Goods.  If this happens, you will be refunded the purchase price of the Goods themselves, but not the cost of delivery.  We may also bill you for any reasonable additional cost that we incur in recovering the Goods.
10.3    In the unlikely event that We fail to deliver the Goods on time, as described in sub-Clause 10.1, if any of the following apply you may treat the Contract as being at an end immediately:
10.3.1    We have refused to deliver your Goods; or
10.3.2    In light of all relevant circumstances, delivery within that time period was essential; or
10.3.3    You told Us when ordering the Goods that delivery within that time period was essential.
10.4    If you do not wish to cancel under sub-Clause 10.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date for the Goods in question.  If We fail to meet the new deadline, you may then treat the Contract as being at an end.
10.5    You may cancel some or all of the Goods under sub-Clauses 10.3 or 10.4 provided that separating the Goods is possible and would not significantly reduce their value.  Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you.  Please note that if any cancelled Goods are delivered to you, you must return them to Us or arrange with Us for their collection.  In either case, We will bear the cost of returning the cancelled Goods.
10.6    In some limited circumstances We may need to suspend the delivery of Goods to you for one or more of the following reasons:
10.6.1    To fix technical problems with the Goods or to make necessary minor technical changes;
10.6.2    To update the Goods to comply with relevant changes in the law or other regulatory requirements;
10.6.3    To make more significant changes to the Goods, as described above in sub-Clause 7.5.
10.7    If We need to suspend delivery of the Goods for any of the reasons set out in sub-Clause 10.6, We will inform you in advance of the suspension and explain why it is necessary (unless We need to suspend delivery for urgent or emergency reasons such as a dangerous problem with the Goods, in which case We will inform you as soon as reasonably possible after suspension).  
10.8    We may suspend delivery of the Goods if We do not receive payment on time for those Goods from you.  We will inform you of the non-payment on the due date, however if you do not make payment within five working days of Our notice, We may suspend delivery of the Goods until We have received all outstanding sums due from you.  If We do suspend delivery of the Goods, We will inform you of the suspension.  You will not be charged for any Goods while delivery is suspended.  If you have contacted Us to dispute any charges in good faith (see sub-Clause 9.5) We will not suspend delivery of the Goods.
10.9    Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address including, where relevant, any alternative address you have provided.
10.10    Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges) for those Goods.
10.11    Any refunds due under this Clause 10 will be made using the same payment method that you used when ordering the Goods.

11.    Faulty, Damaged or Incorrect Goods
11.1    By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences).  If any digital content is included in the Goods, that digital content must also conform.  If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.  Your available remedies will be as follows:
11.1.1    Beginning on the day that you receive the Goods (and ownership of them) you have a 30 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.  This may on occasion be increased inline with a particular promotion that is being offered and this will be stated on the website at the time of the promotion.
11.1.2    If you do not wish to reject the Goods, or if the 30 calendar day rejection period has expired, you may request a repair of the Goods or a replacement.  We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you.  In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund.  If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods.  If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
11.1.3    If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.
11.1.4    If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.
11.1.5    Within a period of six years after you have received the Goods (and ownership of them), if the Goods do not last a reasonable length of time, you may be entitled to a partial refund.  Please be aware that after six months have passed since you received the Goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.
11.2    Please note that you will not be eligible to claim under this Clause 11 if We informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.  Please also note that you may not cancel or return Goods to Us under this Clause 11 merely because you have changed your mind.  If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling-off within which you can cancel and return Goods for this reason.  Please refer to Clause 12 for more details.
11.3    Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.
11.4    Any and all refunds issued under this Clause 11 will include all delivery costs for the affected Goods.
11.5    Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Goods..
11.6    For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
    
12.    Cancelling and Returning Goods if You Change Your Mind
12.1    If you are a consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason.  This period begins once your Order is complete and We have sent you your Order Confirmation, i.e. when the Contract between you and Us is formed.  You may also cancel for any reason before We send the Order Confirmation.  
12.2    In addition, We offer a further Goodwill Guarantee which extends the legal cooling-off period within which you may change your mind, cancel, and return the Goods as detailed below.
12.2.1    If the Goods are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods.  Our Goodwill Guarantee extends this period to a total of 30 calendar days.
12.2.2    If the Goods are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods.  Our Goodwill Guarantee extends this period to a total of 30 calendar days.
12.2.3    If the Goods are being delivered on a regular basis under a subscription, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the first delivery of Goods.  Our Goodwill Guarantee extends this period to a total of 30 calendar days.
12.3    If you wish to exercise your right to cancel under this Clause 12, you must inform Us of your decision within the cooling-off period (as extended by Our Goodwill Guarantee).  You may do so in any way you wish.  Cancellation by email or by post is effective from the date on which you send Us your message.  Please note that the cooling-off period lasts for whole calendar days.  If, for example, you send Us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.  
12.4    We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
12.5    Please note that you may lose your legal right to cancel under this Clause 12 in the following circumstances:
12.5.1    If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;
12.5.2    If the Goods consist of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software and you have unsealed the Goods after receiving them;
12.5.3    If the Goods are likely to deteriorate quickly, for example flowers or food;
12.5.4    If the Goods have been personalised or custom-made for you;
12.5.5    If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.
12.5.6    You are not able to return the goods in their original packaging.
12.6    Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 12.
12.7    Refunds under this Clause 12 will be issued to you within 14 calendar days of the following:
12.7.1    The day on which We receive the Goods back; or
12.7.2    The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 12.9.1); or
12.7.3    If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.
12.8    Refunds under this Clause 12 may be subject to deductions in the following circumstances:
12.8.1    Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop).  Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled excessively.
12.9    Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Goods.

13.    Your Other Rights to End the Contract
13.1    You may end the Contract at any time if We have informed you of a forthcoming change to the Goods that you do not agree to, as described in sub-Clause 7.5.
13.2    If you no longer wish to receive Goods from Us and wish to end your subscription you may do so by contacting Us as described below.  Your cancellation will be effective 1 calendar month after the day on which you contact Us.
13.3    You also have a legal right to end the Contract at any time if We are in breach of it.  For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
13.4    You will be refunded in full for any Goods paid for that you have not yet received or will not receive due to your cancellation.  Refunds under this Clause 13 will be made within 14 calendar days of the date on which your cancellation becomes effective, using the same payment method that you used when ordering the Goods.
13.5    If you wish to exercise your right to cancel under this Clause 13, you may do so in any way you wish.
13.6    We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.

14.    Our Liability to Consumers
14.1    We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale).  We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
14.2    Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
14.3    Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer.  For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

15.    Events Outside of Our Control (Force Majeure)
15.1    We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
15.2    If any event described under this Clause 15 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
15.2.1    We will inform you as soon as is reasonably possible;
15.2.2    We will take all reasonable steps to minimise the delay;
15.2.3    To the extent that we cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
15.2.4    We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
15.2.5    If the event outside of Our control, We will cancel the Contract and inform you of the cancellation.  Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible .
15.2.6    If an event outside of Our control occurs and you wish to cancel the Contract as a result, you may do so in any way you wish, however for your convenience
In each case, providing Us with your name, address, email address, telephone number, and Order Number.  Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible.


16.    Communication and Contact Details
17.    Complaints and Feedback
17.1    We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

18.    How We Use Your Personal Information (Data Protection)
18.1    All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
18.2    For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy and Cookie Policy.

19.    Other Important Terms
19.1    We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs, you will be informed by Us in writing.  Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
19.2    You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.  
19.3    The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.  
19.4    If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale.  The remainder of these Terms of Sale shall be valid and enforceable.
19.5    No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
19.6    We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements.  If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel.

20.    Law and Jurisdiction
20.1    These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
20.2    If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 20.1 above takes away or reduces your rights as a consumer to rely on those provisions.
20.3    If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
20.4    If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the non exclusive jurisdiction of the courts of England & Wales.

 
BACKGROUND:

Dunne Associates Ltd. understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our websites and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site.  You will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1.    Definitions and Interpretation
In this Policy the following terms shall have the following meanings:  

“Account”    means an account required to access and/or use certain areas and features of Our Site;
“Cookie”    means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
“Cookie Law”    means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;


2.    Information About Us
Our Site is owned and operated by Dunne Associates Ltd. Registered in England No. 9462484.

3.    What Does This Policy Cover?
This Privacy Policy applies only to your use of OUR Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4.    What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5.    What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
5.1    The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
5.2    The right to access the personal data we hold about you. Part 13 will tell you how to do this.
5.3    The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
5.4    The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
5.5    The right to restrict (i.e. prevent) the processing of your personal data.
5.6    The right to object to us using your personal data for a particular purpose or purposes.
5.7    The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
5.8    Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6.    What Data Do We Collect?
Depending upon your use, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies and our Cookie Policy).
•    Name;
•    Date of birth;
•    Gender;
•    Address;
•    Email address;
•    Telephone number;
•    Business name;
•    Job title;
•    Profession;
•    Payment information;
•    Information about your preferences and interests;
•    IP address;
•    Web browser type and version;
•    Operating system;
•    A list of URLs starting with a referring site, your activity on our Site, and the site you exit to;

7.    How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
•    Providing and managing your Account;
•    Providing and managing your access to our Site;
•    Personalising and tailoring your experience on our Site;
•    Supplying our products AND/OR services to you. Your personal details are required in order for us to enter into a contract with you.
•    Personalising and tailoring our products AND/OR services for you.
•    Communicating with you. This may include responding to emails or calls from you.
•    Supplying you with information by email AND/OR post that you have opted-in to (you may unsubscribe or opt-out at any time by emailing governance@dunne.co.uk or by selecting “unsubscribe” on a mailshot you may receive.
•    With your permission and/or where permitted by law, we  may also use your personal data for marketing purposes, which may include contacting you by email, phone, SMS “snail mail” about our products or services. You will not be sent any unlawful marketing or spam. we will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Third Parties whose content may appear on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

8.    How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for as long as a Legitimate Interest exists between us. In no circumstances our policy to share your data without your expressed approval.
 
9.    How and Where Do You Store or Transfer My Personal Data?
We generally only store or transfer your personal data within the UK and within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.
Please contact us using the details below in Part 15 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

10.    Do You Share My Personal Data?
We will not share any of your personal data with any third parties without your expressed permission, subject to one important exception.

11.    How Can I Control My Personal Data?
11.1    In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails).
11.2    You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12.    Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Part 14.

13.    How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
we will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

14.    How Do You Use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products AND/OR services. we have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us . Third-party Cookies are used on Our Site for analytics purposes. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”.
You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
To learn more about how to control privacy settings and cookie management, click the link for your browser below.

Firefox -
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Chrome –
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Internet Explorer –
http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies

Safari –
https://support.apple.com/kb/ph21411?locale=en_US

INTEREST-BASED ADVERTISING

When you visit our website you may see some advertisements published by us to companies like Google, Bing, Yahoo or other similar entities. When you click on these advertisements companies may collect information about your visit to these websites and use that information to show you compatible or comparable products with which you have expressed an interest.

Our website does not collect or control the advertising and content you see.

To learn more about Google's privacy policies and its DART cookies which generate interest-based advertising, go to www.google.com/privacy/ads/

PROTECTING YOUR CHOICES

If you are using Internet Explorer, Mozilla Firefox, or Google Chrome, you might want to install the extension "protect my choices" on the browser that are using to help keep your opt-out choices.

To learn more, go to
www.aboutads.info/PMC.

REMARKETING

This site may use a remarketing tag to advertise online. This means that Google and other third party suppliers can show our ads on the Internet. These third-party vendors, including Google, may use cookies to serve ads to you based on your previous visits. If you prefer that Google does not use cookies, you should visit "Ad Manager Preferences" at this address www.google.com/ads/

Alternatively, you can also opt out of the use of third party cookies by going to the opt out page at
www.networkadvertising.org/managing/opt_out.asp.

DYNAMIC ADVERTISING

Our website may use dynamic features of Google ads. To opt for these ads, follow the instructions on
www.support.google.com/ads/answer/2662922?hl=en.

If you use any of these sites without opting-out it means that you understand and consent to the collection of information for advertising based on your interests.

Some of our cookies on our, or our associate’s websites are what are known as “Sticky Cookies” which remain attached to your browser in order to record subsequent visits to either our website or that of our affiliates websites.  These are important to us in order to continue serving you at the highest level.
 

15.    How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details.
Email address: governance@dunne.co.uk
Telephone number: 020 3858 7456

16.    Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. we recommend that you check this page regularly to keep up-to-date.